Specific items that need to be amended: In today’s challenging business environment Airvantix required a robust and balanced operations manual. DCT Comments. One way to do this is to do business process mapping. People are "supposed" to do things according to the process. Operations Manuals for Air Operators. This template was developed at the initiative of a group of stakeholders involved in non-commercial operations, to help aircraft operators to comply with the requirements of Reg. Sure you can tell a new member what their responsibilities are, or have a trusted team member check out their work, but there is a right way to do things. Are you looking to document and run your processes? Confluence, for example, is a very popular knowledge base software. In your average operations manual, you’d see things like information on procedures (how do you carry out a specific process), emergency response procedures (what do you do in case something goes wrong), company contacts, and several other sections we’ll mention in a bit. The problem of having physical copies is that you can’t make changes to it – you’d have to re-print the entire thing for that. (EU) No 965/2012, AMC2 ORO.MLR.100 ‘Operations general’. As we munched on piles of pancakes and sipped cups of coffee, our conversation moved from college recollections to workday banter. Having an operations manual makes everyone accountable. Now I just have to leave it to their judgment.”. They had tripled their team size. OM-A, B, C & D), Cabin Crew Manual (incl. You’d also want to include information on the steps. BPM software, such as Tallyfy, allows you to create digital procedures. Our team spent decades trying to improve processes - as Business Process Management (BPM) consultants, process improvement gurus and User Experience (UX) experts. And that’s when I jumped in with the magic of operation manuals. That seems near impossible with that many people.”, “I wish! An operations manual is the complete encyclopedia of all the company know-how. Don't use MS Word or Google Docs, and don't use flowcharts. An operator shall provide an operations manual for the use and guidance of the operations personnel of the operator. More often than not, it’s a standard document. CIVIL AVIATION REGULATIONS 1988 - REG 215 Operations manual (1) . REPEATABLE SYSTEMS ARE THE SECRET TO WINNING. The gist of this section is, how your business handles certain business-specific tasks. The practical writing creates a logical document that is … It’s been a long way, but you got the job done right! You don’t want your office catchphrase to be “hey, has anyone seen that manual thingy?”. An aeroplane flight manual (AFM) is a document produced by the aircraft manufacturer containing detailed information on the operation of the aircraft. Instead, everyone will hate you. With Tallyfy - you can finally claim them back, Please check your email now to activate your subscription. Tallyfy lets you document any procedure once then instantly run it hundreds of times. Free up tons of time at work. Your email address will not be published. Operations Manual template Once you’ve picked the format, you can start filling in the right sections…. NOTE: There are now huge new DCT requirements in all the manuals. Get the most compelling newsletter in business tech. Keeping them separate is redundant: whenever you’re looking for a person with a specific position, you’re probably also interested in contacting them. We send one issue every 2 weeks. Think, vacation policy, how you distribute bonuses, etc. Your email address will not be published. At the same time, the manual should cover the areas described in Subpart ORO.MLR. When publishing the manual, you want it to be as easy as possible to find. CC Training & CC Safety Procedure Manual), Optional: Compliance Linkage in combination with manual writing. As we’ve mentioned before, it’s normal for your employees to make mistakes. (2) . Today - your clients have to email, visit or phone you to complete tasks, fill out forms and check what's going on. Not my fault!”. By documenting your processes, your employees will know how, exactly, to get the job done in the best way possible. I’ve seen many business owners and CEOs hit rock-bottom when their company expanded from a small team of 10 to a bustling network of 40. Nobody finds them. Section 2- Flight Operations Manual: Safety Management System The operator’s SMS, including the various forms, overall processes, and components, forming a continuous cycle of improvement. Our flight operations manuals are updated several times a year, based on best practices and operator / auditor feedback, so it remains current in a constantly changing aviation environment. Document processes, onboard and train your team from anywhere, Track processes to prevent errors and omissions, Automate business decisions and client experiences, How Cowork Inc. An operations manual is where you document most of the company information. Are you still overseeing every person? A process is useless unless someone actually uses it. When it comes to business processes, you want everyone to be as efficient as possible. The AFM is a vital part of the aircraft inventory and must be carried on all flights unless the National Airworthiness Authorit… Everything is the same as before, but our profits are going down. The easiest way to do this is through a flowchart. In a large organization, you really don’t have the time to hand-hold everyone. Several examples of business policies are…. Our second mission is to put your process in a beautiful tool that anyone can use within 60 seconds. AOC Starter EASA Manual Template package ( incl. Manages Memberships with Tallyfy, What to Include in Your Customer Win Report, More members onboarded and outcomes improved by 50%, Top 10 Strategies for Successful Sales Management. Part 135 General Operations Manual - This is a high-level, professionally driven manual that covers your flight operations, records, organization, and how you will operate. You can create your own company “wikis” and store just about any kind of information. So, things like…. OM-A, OM-B, OM-C, OM-D)EASA Air Operations Manuals (OMs), Maintenance Organization Exposition (MOE), Continuing Airworthiness Management Exposition (CAME), Occupational Safety Management Handbook (AMH). However, the operator has to make sure that its OM reflects the specificity of its operation – be it commercial or non-commercial. We support Part 91, Part NCC, Bermuda, Cayman, Isle of Man and other regulatory authorities. The manual is usually either a physical document (book, booklet, etc.) When a process changes - how will you help people do things "the new way"? So, if you’re going the online route, make it pinned on every company chat channel. The operator must ensure that the operations manual contains such information, procedures and instructions with respect to the flight operations of all types of aircraft … Even with all the procedures documented, you’re still going to have emergencies. And to integrate Tallyfy into tools you already use like Gmail, Outlook, Slack, Teams, etc. The reality is - those processes just gather dust in a corner. Onboarding and serving your clients well is critical to long-term revenue - and first impressions really matter. The team at Aviation Manuals Australia performed a fantastic job in delivering an operational manual that is truly unique to our requirements. Billions of dollars per month are wasted globally - due to the problems above. Aircraft Operators subject to Annex III of the Air Operations Regulation (Part-ORO) are required to have a suite of operations manuals that describe how their operation is organised and how the aircraft will be operated. Why Would You Need an Operations Manual: Top 3 Benefits, Publishing the Operations Manual and Making “Findable”. In most cases, employees can’t just get up and leave (without a months’ notice, at least). An OM template helps an operator to organise its procedures and information that the personnel need in order to accomplish their safety tasks. Think, health, extreme dissatisfaction with work, etc. Nobody updates them. There are always exceptions to the rule, however. What really makes your organization stand apart from the competition is the know-how. To make sure that it’s within everyone’s reach (and no one loses it), keep one in every department office, somewhere extremely easy to find. 1.9 Comments on this manual, particularly with respect to its application, usefulness and scope of coverage, would be appreciated from States and ICAO Technical Co-operation Field Missions. An operations manual is where you document most of the company information. Those are your dollars. And you can perfect it with just 5 components. Our third mission is to be the easiest way on Earth to collect data to improve your processes, so that you can make great decisions. See our comments on the Part 135 page here on the site. Request a proposal for OPS Manual Support Services, Deliverd format: MS Word Document (8% surcharge), AOC Starter EASA Manual Template Package (incl. Sometimes, there is just bad luck. An operator shall provide an Operations Manual in accordance with Subpart P for the use and guidance of operations personnel, and it shall be reviewed, amended or revised as necessary to ensure that the information contained therein is kept up to date. A manufacturing machine breaks down because it was faulty, not because someone messed up. Start from the very top (the CEO) and go down the chain all the way down to your average shop floor employee. This can be anything from roles, responsibilities, processes, etc. Rather than having to physically keep track of what your employees are up to, all you have to do is check out process status on your dashboard. You can go ahead and close this window. Repeatable processes make teamwork really easy, reliable, predictable and scalable. Modern teams do NOT follow neat flowcharts with rectangles, diamonds, swim lanes, and lines that pretend everything is nicely connected up. Even worse – nobody looks at flowcharts. Our first mission is to make one beautiful place where your processes are searchable, up-to-date and engaging. Charlie wasn’t seeing the problem right in front of him. Operations Manual for Drone Operators Most drone departments are either still young or likely just getting started, so it’s even more important to have a documented standard for operating to ensure improved safety. Heads up for all CAT, NCC and SPO Operators! The added benefit here is that it’s not just documentation – the software also manages the processes. Documenting your processes using flowcharts might look pretty and nice – but you can’t run them. Part 135 General Operations Manual. Other than scaling, though, there are several other benefits to using an operations manual…. Our customized Aviation Manual Template Preparation and Update Services: Operations Manuals (OMs), OMM, OM-A, OM-B, OM-C, OM-D, Maintenance Organization Exposition (MOE) Continuing Airworthiness Management Exposition (CAME), Ground Operations Manual (GOM), Design Organization Handbook(DOH), Production Organiza But he needed systems in place that did what he wanted to do: guide his team to make the right decisions! © 2014 - 2020 Tallyfy, Inc. All rights reserved. Operations Manual template for non-complex NCC operators. In most cases, this is the longest section of your operations manual. I don’t know what to do.”. You could be looking for the security engineer to contact during a cyber-attack. If the step in question is complicated, these should mention the details one executing it properly. or an online resource. Especially business users. To make everyone’s life easier, you want to combine the “Contact Details” and “Job Descriptions” sections. Sample operations manual supplements can be used as a starting point for the development of processes, procedures and limits to manage fatigue. Reference CAAP – 08 Air Operators Certificate. Learn how to make one for your business with our comprehensive guide. Keep in mind, though, that business policies and social policies aren’t exactly the same thing. If you don’t arm them with the right knowledge and know-how to avoid any sort of disaster, they won’t be accountable for their work. They exist as static documents or flowcharts. It contains 21 topics related to cargo safety working instructions out of 85 core cargo handling topics currently found in the airlines' cargo operations manuals. Our custom aviation solution manuals include: Flight Operations Manuals (Single Pilot and Multi-Crew Operations, Reciprocating, Turbprop, Turbojet and Helicopter, Less than 19 and more than 19 passengers. An operations manual helps store all that knowledge, making sure that it doesn’t just spontaneously disappear (and leave you in a lot of trouble). And sometimes, that does happen. Required fields are marked *, Tallyfy » Human Resources Management » How to Write a Killer Operations Manual [5 Easy Parts]. The IATA Ground Operations Manual (IGOM) is your current source for the latest industry-approved standards harmonizing ground handling processes and procedures for frontline personnel. Whatsoever. The General Company Operations Manual (GCOM) is for 14 CFR 91 Operators and Flight Departments seeking standardization, specific operational policy and company procedures in addition to compliance with ICAO Annex 6, Part II requirements and the EASA SAFA 54 Item Ramp Inspection Checklist and has an integrated Safety Management System (SMS) and is customized for each … The manual should cover items like ground support equipment, security procedures, SMS, and both ramp and facility operations. Online PAIRS Form; Contact AAIIB; CAAP Corporate Governance. This knowledge, however, can be lost if a handful of key staff leaves the company. 25k+ people enjoy this exceptional newsletter. “We’ve actually run into a problem. I used to collaborate with each team member and go over every piece of work. Sure, they’ll get the job done, and it’ll more or less be the same way you want it to be, but chances are, the results won’t be as good as they could be. Optional: Operations Manual Compliance Services, Web Manuals Implementation Support Services, Follow us on social media for instant aviation compliance news and posts, Privacy - Disclaimer - Legal Notice - General Terms & Conditions  Cookie Policy                                     © 2006 - 2020 by AeroEx GmbH. Code of Corporate Governance; Ownership and Operations Manual; Fit and Proper Rule; No-Gift Policy; Transparency. It stores all sorts of information, from company hierarchy to detailed procedures. You and your employees know what it takes to deliver an amazing product or service. There has to be a tried and true practice in place to maximize your company’s potential. On request: Customization OPS Manual support writing services - tailoring of OMs according processes and procedures of your company. Our fifth mission is to help you share workflows securely with your clients. Aviation Safety Issues and Actions; The PAIRS program. So, you could create a directory of all the company employees, with their Name, Position, Job Description, and Contact Information. You don’t want them to sit around wondering…, “Does anyone remember what we were supposed to do in case of the servers being breached?”. In a small team, whenever someone has a question, they can just come up to you & get a quick answer. Stop doing ad-hoc projects and tasks. Even worse - nobody looks at them. We’re spending money in places we never spent it before. People suffer the pain of spreadsheets, emails, forms and paper to do tasks and approvals. That means having a specific procedure on how to do the job and be as efficient as possible. Once you’ve distributed the operations manual, pat yourself on the back. When everything is self-driving and automated - imagine what that does for client trust and loyalty. All companies have processes. It’s unlikely your employees will just randomly wonder “hey, I wonder who’s in charge of security in this company.”. Every business has a ton of processes – and all of them should be documented. Everyone will have the know-how, and in any uncertain or unpredictable situation, they’ll be responsible for any mistakes they make. Performance Scorecards; Procurement Monitoring Report; Infrastructure Projects; Public Funds; Reports. “How has the employee onboarding been going Charlie? Without clear process documentation, your employees will most likely do things their own way. In this case, you need to have procedures set up so your employees can react quickly. helicopters). How can you improve a process when you can't measure anything? If you’re a more tech-savvy organization, you could even go for an online resource. We've built the Mercedes Benz of repeatable processes. The ATFCM Operations Manual is intended to provide Flow Management Positions (FMPs) and EUROCONTROL’s Network Manager (NM) with common understanding of their roles in delivering the most effective Air Traffic Flow and Capacity Management (ATFCM) services to Air Traffic Control (ATC) and Aircraft Operators (AOs). Large companies use old BPM and RPA systems, which require armies of IT, millions of dollars and 6-month IT projects. Unless you can roll out improvements easily - you won't see any benefits. Since you’re reading this article, chances are, you already know why you need an operations manual. His startup had broken even and was actually making money. You need something that does it for you. That is, create flowcharts which detail the exact steps your employees have to take in order to complete the process successfully. What next?”, Crowdsource ideas for amazingly effective & continuous improvement, “Which processes are most viewed every week?”, Go from “I have no idea” to fully customizable & visual analytics, “When this process changes, who needs to know?”. Or, you could completely skip on the section completely and use BPM Software to document the processes digitally. When I jumped in with the magic of operation manuals really easy,,. Shall provide an operations manual… what it takes care of the operator has to make one for your with. Large organization ), Optional: Compliance Linkage in combination with manual writing operator has be! Process mapping process documentation, your employees will know how, exactly, to get the and. For all CAT, NCC and SPO Operators Parts ] do: guide his team to make the right.! 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Or non-commercial why you need an operations manual is usually either a physical document (,. And you can either create a booklet, mini-book ( if you ’ re Part of a large organization,..., to get the job and be as efficient as possible wasted globally - due to the process Slack teams. Through one-click rollouts operations manual aviation any change Management » how to Write a Killer operations manual not, it ’ normal...