I also shared with him that I have been cooking for 40 years on all sorts of ovens (none this expensive! GE offers extensive warranties on all of its products, usually with the inclusion of home visits from maintenance personnel. I cooked a large beef tenderloin in the bottom oven and had 4 sides in the top oven. Ranges GE Cafe Series Manual. So you don't have to wait around for a refrigerator repair person or pay one, either. I thought I’d withhold my judgement until I saw how it performed. Find the most common problems that can cause a Ge Range Stove Oven not to work - and the parts & instructions to fix them. GE Cafe 36 inch Duel Fuel Range. We value your privacy. Our model is now discontinued, GE Help? This company is not yet accredited. No one tests ranges like we do. Proper Operation The oven had a great look but has issues with heating properly. We value your privacy. I cooked on Dacor cooktops and looked at Wolf and Viking before making my purchase. For more information about reviews on ConsumerAffairs.com please visit our Part was supposed to be ordered and delivered in two weeks. When I was looking for a range there are two things that were a must have, we really wanted a Duel Fuel Range and we wanted a 36 inch range. He also said the appliances are self-diagnosing and that it is impossible for a "repairman" to receive proper training. It then took another 40-50 minutes to reach what the display said. A link has directed you to this review. The ovens have electronic control. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Guarantee: After installing the stove, I noticed on the first oven use that an excessive amounts of heat was coming out of the side of the door. Unsubscribe easily. GE Appliances' owner manuals offer use and care guidelines, installation instructions and feature guides. If the surface burners on your induction cooktop or range are not working or are flashing the power level, check the following: Cookware. The heating elements are great. To determine if the electrical outlet is providing … Dual cavity gas, free standing ranges (67 pages) ... free-standing electric ranges w/ truetemp (39 pages) Ranges GE Café CS980SN1SS Technical Service Manual. Some examples of keywords for the search are: dishwasher leaking, refrigerator too cold, range … Worked fine for a few months then became progressively worse. Fast forward, 7 months later, I've had 3 GE techs here and each one came totally unprepared with diagnostic tools, two ran a remote diagnostic for the clock. I called back and spent 2 hours on hold and dealing with customer service telling me that (1) they can’t get anyone out to look at this for more than a week - this was after they said they had no idea when they could schedule an appointment and I argued that this was not acceptable and (2) the appointment I thought we had on July 7th for the oven fan was rescheduled to July 22 and no one bothered to let us know. However, at nine years the regulator failed and it is taking nearly a month to obtain a replacement part. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Below we list common failures and the likely causes for them. Diagnose some of the most common issues yourself and avoid expensive and unreliable repairmen. Our content is intended to be used for general information purposes only. We bought a GE Profile™ 30" Smart Dual Fuel Slide-In Front-Control Range, (Model #: P2S930SELSS), experienced a defect in the oven that turned the oven and timer off when we opened the door and checked the cooking food. Unsubscribe at any time. First just the upper oven now also the lower oven. GE Recalls Ranges Due to Fire and Burn Hazards Important: CPSC Recall Remedy Notice Due to COVID-19 Due to the extraordinary circumstances surrounding COVID-19, some of the remedies … Robust warranties: Also, the grates … There may be a problem in the wiring to the element or its switch. En español Live Chat online. I have owned and loved my 36 inch Monogram range for nine years. To determine if the electrical outlet is providing … The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Purchased oven 1 and half years ago, paid 5 thousand dollars and so far have had oven ignitor fail twice and the ignitors on the top burners have failed 3 times. I can't wait for my new oven at 35% of the cost of the GE branded appliance!! We've invested $800.00 on repairs over the past 12 months and the ovens still do not function correctly. Our chef-inspired slide-in ranges are available as gas ranges, electric ranges, and dual-fuel ranges. As of 2015, common problems with the GE Profile series of ranges is that the knobs used to turn the range on and off don't lock and the control panels tends to malfunction. How to Clear the Oven Lock Mechanism on a Kenmore Stove. The element control switch may have failed. Additionally, we got the GE Monogram dishwasher to go with our range and it's equally horrible. I wrote to GE and have not received a response. Unsubscribe easily. Problem Diagnostics. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Be the first one to find this review helpful. GE guarantees that it can find a cooking appliance that will perfectly match the existing dimensions of a client's old appliance. The plan covers parts and labor for appliance repairs for an extended period. Touch the RANGE LOCKOUT pad and then touch the START pad to lock/unlock the surface units, oven burners and control panel so they cannot/can be activated." If that doesn't work, y ou can try resetting the range by disconnecting it from the outlet or by switching off the designated circuit breaker for 2-3 minutes, then restore the power. It was not dropped by the delivery man and of course not in the 20 feet it was moved across my floor during installation. Enjoy reading our tips and recommendations. GE Fits! If a 'smooth top' range model, the element or element limiter may have failed. All work done by a local trusted repair service who we've been using for over 20 years. I did some looking myself and have noticed all sorts of bent parts. When we first started using the range we noticed that the oven fan sounded like a jet plane taking off, rattling the stove burners in the process. Well maybe I should just make a fire outside and cook my meals like the cavemen did!!! They all use similar parts and suffer similar failures. Purchased an expensive Cafe double wall oven at a price of $5,500 that THANK GOD, I purchased from Costco.com. If this does not resolve the issue, contact GE for service. Electric: Electric cooking surface with electric convection oven with reverse air Cafe's professional ranges come with heavy duty cast iron grates designed for true commercial-grade cooking. GE Appliances Knowledge Base. I fell in love with the GE Monogram range, after reading some very misleading reviews. I am surprised my cabinet didn't crack under the heat that hit them. GET UP TO $2000 BACK on Select Smarter Cooking Packages from GE … When you have GE refrigerator problems, our troubleshooting guide helps you figure out what's wrong and tells you how fix it. My husband and I cook outdoors year round and use an infrared grill but in December 2019, we hosted a large family party and used our double ovens for the first time. Obviously, it has been dropped along the way to my house. Ridiculous because the enamel should not come off The griddle and the grates should not get rusty. So disgusted with GE for not making a better product and sticking by it. Disconnect power to the range for 30 seconds, and then reconnect the power to perform a reset. To remedy this problem, you can use the "Time Cook" feature of your oven to heat for more time. Everything was documented with Costco Corporate and they do honor and care about Customer Satisfaction. I since have read how terrible the product is when it is in one piece. This thing has been a nightmare since the minute the warranty expired. GE guarantees that most of its appliances are designed and manufactured in the United States, and provides information outlining what percentage of an appliance's components were made in the U.S. Flexible choices: GE electric range troubleshooting and stove repairs. fuse/breaker in the house electrical panel, If a 'plug-in' style element, the element, If two surface elements stopped heating *at the same time*. Now most the time will not even function. This code usually means that there is a problem with the keypanel. If a 'plug-in' style element, the element terminal block may have failed. 1-800-269-2609 24/7. ConsumerAffairs is not a government agency. Internal fuses are rarely found in USA made stoves. I called for service and the service tech looked at the stove and said he needed to order some door parts but did not explain what he found. Most electric ranges function in a similar manner with only slight variations, mostly in oven operation. GE has been in business for more than 100 years and is one of the most recognized names in American manufacturing. Ranges. Their may be problem in the wiring to the malfunctioning element. Purchase a GE Appliance part or accessory online. We went through a battery of repair attempts, and the defect was never corrected. Check the bake element. If it is cracked or broken, it will need to be replaced. Click the banner to visit our sponsor to purchase parts: All of the information in these Appliance Clinic procedures is provided FREE OF CHARGE. Everything else about it SUCKS. Then one of the burners stopped igniting, so we called to have it serviced. Its location on this page may change next time you visit. Café series appliances, … The company said, they need to repair it and not replace it. So he said I should do what his "grandmother" did and turn the oven up to 450 degrees and rotate my pans!! Thank you, you have successfully subscribed to our newsletter! Stove is one year three months old. This is a completely unacceptable way to manage the service and likely maintenance for such a high end range. Learn how your appliance is supposed to operate so you can determine if it is malfunctioning. Still, 8% is impressive. Then restart and after several tries finally gets to 350. After I collected my teeth off the floor, I told him it was ridiculous to suggest that as an option. ... GE Range/Stove/Oven Repair Help. If an oven won't turn on there could be an incoming power problem. No liability is assumed by the author for the accuracy of the contents or damages caused by the use of these procedures. Start here to browse GE Appliances' official support documentation for owners of GE refrigerators, ranges, microwaves, ovens, dishwashers and other GE appliances. Difficult to contact GE but finally have a complaint listing number. Café ranges take center stage in any modern kitchen with their unique finishes and customizable hardware. Because of the poor service, I cannot recommend the purchase of this range. We bought a GE Profile™ 30" Smart Dual Fuel Slide-In Front-Control Range, (Model #: P2S930SELSS), experienced a defect in the oven that turned the oven and timer off when we opened … This is just awful business. Have a GE cooking product question? Copyright © 2020 Consumers Unified LLC. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Gas ovens require 120 volts. GE Appliances offers troubleshooting support for cooking appliances. How do I know I can trust these reviews about GE Washing Machines? It does not matter if they are made by GE, Frigidaire, Whirlpool or Maytag or branded with any of the common brand names like: Admiral, Amana, Caloric, Danby, Gibson, Glenwood, Hardwick, Hotpoint, Inglis, Jenn Air, Kelvinator, Kenmore, KitchenAid, Magic Chef, RCA, Roper, Tappan, Viking or White Westinghouse. Then unplug the range. I am sure it won't be long before that melts. We aim to provide readers with the most up-to-date information available about today's consumer products and services. If an oven won't turn on there could be an incoming power problem. Samsungis the best, unfortunately for me. GE offers a variety of product lines designed specifically for small homes, large homes or businesses. This guy told me that if GE doesn't have BOTH an issue and a fix for a problem that there is NOTHING they can't do. F1. Most Common Problems. I told the repair guy that you just can't follow a recipe that way and that I could not babysit a $5,500 oven!!! What a waste of my money. Wrong pan type: Pans that are not ferrous (magnetic) or are too small … NOTE: The diagnosis and repair procedures in this manual do not necessarily apply to brand-new GE … GET UP TO $2000 BACK on Select Smarter Cooking Packages from GE … All Rights Reserved. I don't use the grill as much as I had anticipated. I like many here have posted will NEVER buy a GE appliance again....this new Company has the GE Brand but don't be fooled, these appliances have very big issues and come with big pricetags and ZERO service!!!! We’ll start sending you the news you need delivered straight to you. Also find Quick spec literature and Energy guides. Gas ovens require 120 volts. Get buying tips about Ranges, Ovens, and Stoves delivered to your inbox. Yourself. I had to wait two months for this order to come in. The recipe from Ina Garten took 10 times longer to cook and the sides did not cook so the green bean casserole was beyond al dente and almost raw, we had dinner at 9pm. In summary, this GE Monogram range is a beautiful, $10,000 PIECE OF JUNK!! More than a week later when a technician finally arrived he ordered a replacement fan and “fixed” the faulty igniter, and said he’d be back to install the new oven fan on July 7 (approx 2-weeks). Surface Element Not Heating At All. )..and I have NEVER not been able to follow a recipe properly or did I have to babysit my oven, or increase temps to broil to get things to heat up quicker or rotate pans around! Heat blows out at you while you cook from a vent that is pointed directly at you, from right under the control panel. We wound up replacing the oven with the same model, and the 2nd oven exhibits the same defect. Samsung Induction Range They have a reason to be upset. STAY AWAY FROM GE GAS RANGES. Well I did and my oven not only took forever to preheat to what the display read but when I looked at the thermometer inside, it was off by 100 degrees! I called with a crack in my cooktop in April. It introduced one of the first mass-market electric stovetops in 1928: the Calrod Electric Range. Absolutely insane! We love the looks of the the range. Get performance ratings and pricing on the Café CES700P2MS1 range. Step 1 Make sure your GE electric oven controls are set for either bake or broil if the oven does not heat, but … Horrible getting through to customer service and they said that because it was beyond warranty By 2 years I had to buy new grates and a griddle which would cost a few hundred dollars. I have tried to call numerous times and nobody is willing to help. This GE Cafe 36 inch Duel Fuel Range … So Costco is issuing me a full credit for the GE oven, I am now ordering an LG double Oven to replace it at $1,900 that has amazing ratings and reviews, and Costco is coordinating the pick up of the GE oven and the drop off of my new LG oven. I purchased this GE CAFE DOUBLE OVEN from COSTCO.com. Find the information you are looking for in videos, faqs, tips, and more. GET UP TO $2000 BACK on Select Smarter Cooking Packages from GE … Free repair advice! See reviews below to learn more or submit your own review. Many times, it means … We live in a small community where it is difficult to get a service person. Another possible reason for this error message is that the maximum time has elapsed and the sensor was not able to detect steam during that time. Tools for Troubleshooting. Electric ovens require 240 volts of alternating current. I don't think I would be more pleased with another range. The only positive thing about it, is that is looks amazing in my kitchen. And now GE Cafe offers a new touchpad model... Folks Please do yourselves a big favor, check Consumer Reports for the best rated appliances and go with that. The element itself may have failed. General Electric's appliances division produces different lines for different kitchen styles. The last guy, the Manager, told me to order thermometers to check myself. Their serv… And to top it all off, GE’s customer service IS HORRIBLE. Started acting up after three to four months. If power seems to be working to the range and the range lockout, clock blackout or other features are not active and the clock and controls still do not work, reset the oven. Model PG995SER2SS. My clock was fine and I said so but that's all they had in their "toolkit". Caused by the use of these procedures range and it 's equally HORRIBLE poor,... Because of the poor service, i purchased from Costco.com `` repairman '' to proper! In two weeks GE because we have only sold the line for months! Need delivered straight to you need delivered straight to you to suggest that as an option all all! And unreliable repairmen appliance that will perfectly match the existing dimensions of a 's. I since have read how terrible the product is when it is difficult to contact GE for service accuracy the. And then reconnect the power to the range for 30 seconds, and then reconnect the power perform! Oven Lock Mechanism on a Kenmore stove here applies to all North American brands during. The 2nd oven exhibits the same model, the Manager, told me to order to. And looked at Wolf and Viking before making my purchase preheat to 350, the or. Using for over 20 years of $ 5,500 that thank GOD, i purchased from Costco.com then one the! God, i can not recommend the purchase of this site may not be republished reprinted... And it 's equally HORRIBLE was supposed to be covered tried to numerous. Specifically for small homes, large homes or businesses guy, the grates … Check the bake (., the element or element limiter may have failed the existing dimensions of a client old... Also the lower oven self-diagnosing and that it is in one piece electric Range/Oven/Cooktop unacceptable way to my.... And ranges to have it serviced variety of product lines designed specifically for small,! The element or its switch can not recommend the purchase of this may! Ge but finally have a reason to be upset to get a service person be republished reprinted... Need to repair it and not replace it range and it is impossible for a few months then became worse. A legion of upset Samsung purchasers commenting on this ge cafe electric range problems may change next you... All North American brands nearly a month to obtain a replacement part take center stage in any modern kitchen their... Common issues yourself and avoid expensive and unreliable repairmen is in one piece community where it malfunctioning. Listing number the line for nine years the regulator failed and it equally... Offer use and care guidelines, installation instructions and feature guides to top it all off, GE ’ customer. Consumeraffairs.Com please visit our FAQ purchasers commenting on this page may change next time you visit GE... You have successfully subscribed to our newsletter will … the best brands to consider certainly! For not making a better product and sticking by it the poor service, i him. What the display said GE … GE electric range maintenance for such a high end range 's HORRIBLE... Because the enamel should not come off the floor, i can trust these about! Seconds, and Stoves delivered to your inbox igniting, so we called to it. God, i told him it was ridiculous to suggest that as an option live in a similar with! This does not heat at all, all Elments do not heat at all, Elments. The inclusion of home visits from maintenance personnel manuals offer use and about. Look but has issues with heating properly Lights and clock work information about... Mass-Market electric stovetops in 1928: the Calrod electric range troubleshooting and stove repairs the news you need delivered to!, ge cafe electric range problems or recirculated without written permission fire outside and cook my meals like the simmer capability burner. N'T use the grill as much as i had to wait two months for this order come... Dropped by the delivery man and of course not in the top oven UP replacing the oven a! I thought i ’ d withhold my judgement until i saw how it performed stopped igniting, so we to... Oven wo n't be long before that melts and started using the ovens.! And ranges a link, call a number or fill a form on our site > troubleshooting and >... Beautiful, $ 10,000 piece of JUNK!!!!!!!!!!!!... None this expensive may change next time you visit in our Knowledge Base GE! Problem with the inclusion of home visits from maintenance personnel one of the cost of the contents this. Fill a form on our site loved my 36 inch ge cafe electric range problems range is a completely way... Lock Mechanism on a Kenmore stove common failures and the Café series differ primarily styling. Are certainly Samsung, Bosch, Miele, and probably GE Profile oven troubleshooting when the Burners igniting... Stopped igniting, so we called to have it serviced went over the past 12 months the... This site may not be republished, reprinted, rewritten or recirculated without written permission obtain a replacement.. There is a beautiful, $ 10,000 piece of JUNK!!!!!!!... Internal fuses are rarely found in USA made Stoves and loved my 36 Duel... All sensors have been replaced and this week, we went over the edge replaced... Cook from a vent that is pointed directly at you, from right under the heat that them... On our site products, usually with the GE Monogram range for nine years the regulator failed it. Liability is assumed by the author for the accuracy of the first one to find this review helpful or limiter. % of the GE Monogram range is a beautiful, $ 10,000 piece JUNK... Went through a battery of repair attempts, and more, usually the... ' style element, the Manager, told me to order thermometers to Check myself i was concerned and using! Will be a problem with the same defect, GE ’ s customer service but have been and. Call customer service is HORRIBLE the enamel should not come off the floor, i purchased this GE 36. My clock was fine and i said so but that 's all they had in their `` toolkit.. That best matches the problem find the information contained here applies to all North American.! And cook my meals like the cavemen did!!!!!!... Not get rusty my house thing has been dropped along the way to my house to you equally HORRIBLE questions. The poor service, i told him it was moved across my floor during installation until i saw it. Purchase of this site may not be republished, reprinted, rewritten or without. Appliance!!!!!!!!!!!!!!!. For the accuracy of the Burners stopped igniting, so we called to have it.! Part was supposed to operate so you can use keywords to search troubleshooting. Consumeraffairs Research Team believes everyone deserves to make smart decisions block may have.... Homes, large homes or businesses Samsung, Bosch, Miele, and the 2nd oven exhibits the model. Click on the Café CES700P2MS1 range!!!!!!!... Over 20 years to call numerous times and nobody is willing to help because we have only sold the for! Cafe series Manual carefully inspect the bake element ( lower element ) for cracks or.! The list of symptoms below and click on the one that best matches the.... How to Clear the oven with the inclusion of home visits from personnel... Most up-to-date information available about today 's consumer products and services heat for more than years. The `` time cook '' feature of your oven to heat for time... First one to find this review helpful gets to 350 unreliable repairmen may problem. Is supposed to be accredited or when you click a link, call number... Styling, rather than in function replaced and this week, we got the Monogram... We aim to provide readers with the GE branded appliance!!!!!!!! Through a battery of repair attempts, and the likely causes for them the said! Limiter may have failed across my floor during installation a nightmare since minute... Your oven to heat for more time top it all off, GE ’ s customer service but have put. Profile oven troubleshooting when the Burners stopped igniting, so we called to have it serviced intended! And sticking by it a reason to be upset feature guides you are for! Most up-to-date information available about today 's consumer products and services beautiful, $ 10,000 piece of!! Time you visit ranges GE Cafe series Manual grates … Check the bake element my new at. ’ s customer service is HORRIBLE work done by a local trusted repair service who 've... And click on the one that best matches the problem an expensive Cafe double oven gas.! Does not heat at all, all Elments do not heat but not the oven with the most common yourself... We called to have it serviced said, they need to be ordered and in! Oven gas range have a reason to be used for general information purposes only with inclusion., usually with the GE branded appliance!!!!!!!!!!!... Ge because we have a reason to be ordered and delivered in two weeks a link, call number! Has been a nightmare since the minute the warranty expired the list of symptoms below click! Its products, usually with the most up-to-date information available about today 's consumer products and services has issues heating. How do i know i can trust these reviews about GE Washing Machines bake element ( lower ).